Universal Passports & Visas makes every effort to assure that your visa or passport is returned to you complete and on time. If there is an error on our part related to your order, we will issue a full refund of our service fees. Shipping costs unfortunately cannot be refunded.
Please note that Universal Passports & Visas is not responsible for documents lost or damaged during transit by FedEx or any other mail carriers, for damages or delays caused by an act of God (ie weather-based delays), or problems caused by the consulars or other passport agencies that are beyond our control.
How To Contact Us
Should you have other questions or concerns about these refund policies, please contact via email or call us today at 1-800-831-2098